Frequently Asked Questions
Freecharge Payment Gateway is a payment processing platform that allows businesses to accept payments online through various channels, including Debit cards, Credit cards, UPI (Unified Payments Interface), Digital Wallets, and other online payment methods. We facilitate secure and convenient transactions between customers and businesses, making it easier for businesses to expand their online presence and offer multiple payment options to their customers. We will help streamline the payment process, enhance user experience, and ensure the security of financial transactions in the digital space.
Any business, big or small, can integrate Freecharge PG to streamline payment processing and simplify online transactions between a customer and the business.
You can accept payments from customers through Debit cards, Credit cards, UPI (Unified Payments Interface), EMI, Digital Wallets.
Yes, Freecharge PG supports international payments from 50+ countries. Moreover, we secure all sensitive information, including bank plus card details provided by users. This capability can help businesses tap into new markets and increase their revenue potential.
Setting up Freecharge PG is an extremely simple 2 step process. Onboarding with us will take less than a day. Integrating is simplified and swift with assisted support. To begin the setup, you can reach out to the Freecharge PG by sharing your contact info in this link and our team will get in touch with you to provide the necessary assistance and guidance throughout the onboarding and integration process.
We have multiple integration kits based on your Platform and Technology . Whether you want to redirect to our customer-friendly Checkout page or you want to keep the payment journey completely native, we have you covered. We have various integration flows to facilitate any desired payment journey.
If you encounter integration issues, reach out to us at spg.support@freecharge.com with details of the issue you are facing. We will assign the right SPOC to help resolve the problem and connect you with the technical team if necessary.
With Freecharge PG, you have access to an intuitive dashboards where you can easily track your transactions real time and check various metrics such as success rates, transaction counts, and GMV (Gross Merchandise Value) segregated by all payment methods. This provides you with valuable insights into your payment processing and helps you make informed decisions for your business.
The settlement for all your transactions in a day is typically processed and deposited into your bank account on the next business day, following a standard T+1 days timeline. However, you can also opt in for Instant settlements which is processed within minutes of your transaction.
All reports required for your operations are available to you on the Dashboard and email. You will get Transaction Reports, Settlement Reports and Invoices.
To refund a transaction to your customer using Freecharge PG, you have two options: you can either initiate a refund for a single transaction or use our bulk refund feature for expedited processing of multiple refunds. You can also process offline refunds through our api.
If you need a customized payment solution and your monthly transactions exceed 5 lakh INR, please contact our business team at pgcare@freecharge.com or fill out the form provided.
