Freecharge Payment Gateway is a payment processing platform that allows businesses to accept payments online through various channels, including Debit cards, Credit cards, UPI (Unified Payments Interface), Digital Wallets, and other online payment methods. We facilitate secure and convenient transactions between customers and businesses, making it easier for businesses to expand their online presence and offer multiple payment options to their customers. We will help streamline the payment process, enhance user experience, and ensure the security of financial transactions in the digital space.

Any business, big or small, can integrate Freecharge PG to streamline payment processing and simplify online transactions between a customer and the business.

You can accept payments from customers through Debit cards, Credit cards, UPI (Unified Payments Interface), EMI, Digital Wallets.

Yes, Freecharge PG supports international payments from 50+ countries. Moreover, we secure all sensitive information, including bank plus card details provided by users. This capability can help businesses tap into new markets and increase their revenue potential.

Setting up Freecharge PG is an extremely simple 2 step process. Onboarding with us will take less than a day. Integrating is simplified and swift with assisted support. To begin the setup, you can reach out to the Freecharge PG by sharing your contact info in this link and our team will get in touch with you to provide the necessary assistance and guidance throughout the onboarding and integration process.

We have multiple integration kits based on your Platform and Technology . Whether you want to redirect to our customer-friendly Checkout page or you want to keep the payment journey completely native, we have you covered. We have various integration flows to facilitate any desired payment journey.

If you encounter integration issues, reach out to us at spg.support@freecharge.com with details of the issue you are facing. We will assign the right SPOC to help resolve the problem and connect you with the technical team if necessary.

With Freecharge PG, you have access to an intuitive dashboards where you can easily track your transactions real time and check various metrics such as success rates, transaction counts, and GMV (Gross Merchandise Value) segregated by all payment methods. This provides you with valuable insights into your payment processing and helps you make informed decisions for your business.

The settlement for all your transactions in a day is typically processed and deposited into your bank account on the next business day, following a standard T+1 days timeline. However, you can also opt in for Instant settlements which is processed within minutes of your transaction.

All reports required for your operations are available to you on the Dashboard and email. You will get Transaction Reports, Settlement Reports and Invoices.

To refund a transaction to your customer using Freecharge PG, you have two options: you can either initiate a refund for a single transaction or use our bulk refund feature for expedited processing of multiple refunds. You can also process offline refunds through our api.

If you need a customized payment solution and your monthly transactions exceed 5 lakh INR, please contact our business team at pgcare@freecharge.com or fill out the form provided.

Simply sign up on our website, complete basic verification (KYC), and explore products like payment links, pages, and QR solutions - all from one dashboard.

Freecharge supports a wide range of payment options - UPI, credit/debit cards, net banking, wallets, Digital Rupee, and more.

You can test your entire payment flow in our sandbox environment - a safe test setup that works just like the live system. It lets you simulate real transactions, check success and failure scenarios, and confirm that your integration works perfectly before going live.

To ensure fair usage and system stability during the demo, there may be a soft limit on the number of links you can generate within a short period. If you encounter this, please wait 15-30 minutes and try again. For production, there is no limit.

A payment link is a secure, shareable link you can send via SMS, email, or WhatsApp. When customers click it, they’re taken to a checkout page to complete the payment.

Payment links support all major methods - UPI, cards, net banking, and wallets, so customers can pay using what they prefer.

You can create a sample payment link by entering basic details like your name, email, and mobile number. Once generated, the link is sent to your provided email address. You can open it to see how your customer’s payment experience would look in real life.

No website needed! You can collect payments just by sharing links directly with your customers.

Yes. Payment links are perfect for small businesses, freelancers, and merchants who don’t have a website or app. Just share, click, and get paid.

First, please check your spam or junk folder. If it's not there, the issue might be due to a temporary email server delay or an incorrect email address entered. Since this is a demo, we cannot manually resend it. Please generate a new payment link and ensure the email address is correct.

The ₹1 demo transaction is automatically refunded immediately after the payment is successful. However, depending on your bank's processing time, it may take 5 to 7 business days to reflect in your account statement. If it hasn't appeared after 7 business days, please note down the transaction ID/reference number and contact our support team for further assistance.

Yes, if the payment fails, the amount is usually not debited from your account. If your bank shows it as debited, it will be automatically reversed by your bank within 24-48 hours.

Refunds, although initiated instantly from our end, are subject to bank processing times. You can generally expect it to reflect within 5 to 7 business days. If the delay persists beyond this period, please contact your bank first to inquire about the specific reference number, and then reach out to our support with those details.

A 'pending' status means the transaction is in process and we are awaiting final confirmation from the bank or payment network. This usually resolves itself within a few minutes. If it remains pending for more than an hour, the payment is typically auto-failed and the amount, if debited, is reversed to your source account.

Try these steps:

1. 1) Clear your browser's cache and cookies or try using an Incognito/Private window. or try using an Incognito/Private window.
2. 2) Ensure you have a stable internet connection.
3. 3) If the link is old, it might have expired Please generate a fresh demo link.

This is common when the demo link has exceeded its validity period, which is intentionally kept short for security. Simply generate a new payment link, QR, or load the fresh demo checkout page to continue your test.

Since it's a one-time demo form, the best way to correct this is to start the demo process again and input the correct details. The system does not allow editing details on an already submitted demo transaction.

If your bank application confirmed the debit/success, the payment has almost certainly gone through. You can verify it by:

1. 1) Look for the successful transaction notification (if enabled) on your side.
2. 2) Note down the reference number from your bank SMS/app and share it with the sales team to confirm in their backend system.

Yes, you will receive a transaction ID or reference number from your bank via SMS/app, which is the primary proof of payment. For official merchant-facing receipts, you would typically find these in your Freecharge Merchant Dashboard in a live environment.

Yes, you can redo the demo as many times as you like, even using the same contact details.

All available payment methods are generally enabled by default on the standard checkout page. If you are missing an option, it could be due to:

1. 1) Browser/network issues: Try refreshing the page.
2. 2) Specific demo scenario: Some demos might be intentionally limited.

Rest assured, in a live, integrated environment, you will have access to all payment methods that you have contracted and enabled with Freecharge.

No. The ₹1 transaction is purely for testing and is fully refunded. There are no charges or fees associated with using the demonstration environment. Fees are only applicable for live transactions after your merchant account is set up and operational.

Yes. You can fully brand the checkout experience with your logo, colours, and theme to match your website or app. It gives your customers a seamless, trusted payment experience.

If any payment method faces downtime, it’s automatically hidden from the checkout. Customers will still see all other active options, ensuring smooth and uninterrupted payments.

You can try the full payment flow - selecting payment methods, seeing the order summary, and completing a mock payment.

No limits. You can explore and retry any demo as many times as you like.

Yes. Every product demo is optimized for mobile and desktop, so you can explore them just like your users would.

No personal or payment data is collected during demo sessions. It’s a completely safe, zero-risk environment.

No, you can experience all product demos without signing up or logging in.

A payment page is a ready-to-use hosted web page that lets you accept payments online without any coding. You simply share the page link, and customers can pay using their preferred method.

Yes. You can easily add your brand logo, colours, and even custom fields like “Customer ID” or “Order Notes” to make the payment page truly yours.

Yes. The payment page supports multiple domestic and international methods - cards, UPI, wallets, and more, based on your account settings.

Absolutely. You can view and download detailed reports of all transactions from your dashboard - filtered by date, payment status, or customer.

A static QR is fixed. It always links to the same payment address. The payer must manually enter the amount. A dynamic QR is auto-generated for each transaction. It includes the exact amount and details, reducing errors and speeding up payments.

Yes. You can create QR codes linked to a specific amount or invoice, and customers can pay using any supported mode - UPI, wallets, or cards.

You can scan a demo QR code using any UPI app and see how seamless the payment experience feels, even with real money movement.

No special device is needed. Customers can scan your QR code using any standard UPI or banking app on their smartphone.

This is usually due to one of three things:

1. 1) Screen quality of the QR
2. 2) Using an incompatible QR scanner (ensure you use a standard UPI/Bank app scanner)
3. 3) The QR code has expired (demo links/QR codes have a short validity). Please generate a new QR code and try again.

To ensure fair usage and system stability during the demo, there may be a soft limit on the number of links you can generate within a short period. If you encounter this, please wait 15-30 minutes and try again. For production, there is no limit.

A payment link is a secure, shareable link you can send via SMS, email, or WhatsApp. When customers click it, they’re taken to a checkout page to complete the payment.

Payment links support all major methods - UPI, cards, net banking, and wallets, so customers can pay using what they prefer.

You can create a sample payment link by entering basic details like your name, email, and mobile number. Once generated, the link is sent to your provided email address. You can open it to see how your customer’s payment experience would look in real life.

No website needed! You can collect payments just by sharing links directly with your customers.

Yes. Payment links are perfect for small businesses, freelancers, and merchants who don’t have a website or app. Just share, click, and get paid.

First, please check your spam or junk folder. If it's not there, the issue might be due to a temporary email server delay or an incorrect email address entered. Since this is a demo, we cannot manually resend it. Please generate a new payment link and ensure the email address is correct.